IT Outsourcing
Your IT is outsourced, but the responsibility isn't. Get independent visibility across all your vendors — without depending on their reports.
You've outsourced IT operations to one or more vendors, but you still own the risk. When something goes down, you find out when the vendor calls you — or worse, when your users call you. SLA reports arrive monthly in PDF format, and you have no way to verify them independently. Insight gives you your own eyes on your own infrastructure, regardless of who operates it. Independent monitoring data that stays with you even if you switch vendors.
Challenges
No independent visibility
Your only view of IT operations is through your vendor's portal and their monthly reports. You see what they choose to show you, on their schedule. When they say SLA was 99.9%, you have no data to verify it — or to challenge it.
Multiple vendors, no unified picture
One vendor handles servers, another handles network, a third handles the application. Each has their own monitoring tool, their own dashboard, their own definitions of uptime. Getting a complete picture of your IT environment means logging into three portals and mentally stitching together the data.
Vendor lock-in through data
All your historical monitoring data lives in your vendor's systems. If you switch providers, you lose years of trends, baselines, and incident history. The new vendor starts from zero, and you're effectively starting over.
How Insight Solves It
Independent monitoring you own
Insight deploys in your environment — your data center, your network, under your control. It monitors the same infrastructure your vendors operate, giving you an independent view of both performance and security events that doesn't depend on any vendor's reporting. Your data, your appliance, your truth.
Unified view across all vendors
One dashboard for everything, regardless of which vendor operates which part. Servers, network, logs, and alerts from across your entire IT environment in a single platform. No more stitching together data from three different portals.
Independent SLA verification
1-second metric resolution means you can independently verify SLA claims down to the second. When your vendor reports 99.95% uptime, you have your own data to confirm — or dispute — that number. Real data, not a PDF summary.
AI-powered questions for non-technical stakeholders
You don't need to be a sysadmin to understand your IT environment. Ask questions in plain language — "Were there any outages last week?" or "Which servers had performance issues this month?" — and get answers backed by your own monitoring data.
What You Can Expect
See what's really happening
Independent monitoring data gives you the complete picture — not the filtered view your vendor provides. Know about problems when they happen, not when the monthly report arrives.
Hold vendors accountable
With your own SLA data at 1-second resolution, contract negotiations are based on facts, not trust. You have the evidence to back every conversation about service quality.
Switch vendors without losing history
Your monitoring data stays in your appliance, not your vendor's systems. When you change providers, your baselines, trends, and incident history come with you. The new vendor inherits a well-documented environment.
Why Insight for IT Outsourcing
Your data, your control
Insight runs in your environment, not your vendor's. Monitoring data stays with you regardless of which vendor operates your infrastructure — or how often you switch.
AI for non-technical oversight
Natural language queries let procurement and contract managers ask questions about IT operations without needing technical expertise. "How many incidents occurred this quarter?" — answered in seconds.
Deploys alongside any vendor
Insight works independently of your vendor's tooling. It monitors the same infrastructure via agents and SNMP, providing a parallel view that validates — or contradicts — what your vendor reports.
Frequently Asked Questions
Does Insight replace my vendor's monitoring?
No. Insight runs alongside your vendor's tools, providing independent monitoring data. Your vendor continues to use their preferred tools for operations — Insight gives you your own view for oversight, SLA verification, and accountability.
Can I share Insight dashboards with my vendor?
Yes. Role-based access control lets you create read-only accounts for vendors so they can see the same data you see. This creates a shared source of truth for SLA discussions and incident reviews.
Do I need technical staff to run Insight?
Minimal. The appliance deploys in under 10 minutes and agents are installed on servers automatically. Day-to-day operation is largely automated — alerts fire when something is wrong, and AI queries let non-technical staff explore the data without learning a query language.
What happens to the data if I switch vendors?
Nothing — the data stays in your Insight appliance. All historical metrics, logs, and alert history are yours. When a new vendor takes over, they inherit a fully documented and monitored environment from day one.
How does SLA verification work?
Insight collects metrics with 1-second resolution, so you can precisely measure uptime and performance against SLA thresholds. If your vendor claims 99.95% availability, you can verify that claim independently with your own data — down to the second.
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Performance and Security Visibility in Minutes
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