MSP
Serve more customers without adding headcount. One platform, full tenant isolation, and a single pane of glass across all your customers.
Managed service providers juggle a different monitoring stack for every customer — or force everyone onto the same shared instance and hope the data doesn't leak. Either way, every new customer means more tools, more licenses, and more hours. Insight's multi-tenant architecture gives each customer their own isolated environment while you manage everything from a single master view.
Challenges
Tool sprawl per customer
Every new customer brings another monitoring tool, another login, another set of dashboards to maintain. Your technicians waste hours context-switching between platforms instead of solving problems.
No true tenant isolation
Shared monitoring instances risk data leakage between customers. One misconfigured dashboard or alert rule and you're explaining to a customer why they can see another customer's servers.
SLA reporting is manual
Building monthly SLA reports means exporting data from multiple systems, merging spreadsheets, and hoping the numbers match. It takes hours that could be spent on billable work.
How Insight Solves It
True tenant isolation
Each customer gets a fully isolated environment — separate databases, separate dashboards, separate user management. No shared data, no shared risk. Tenants are isolated at the runtime level, not just filtered by a tag.
Master tenant NOC view
Monitor all your customers from a single pane of glass. See who's healthy, who has open alerts or security events, and who needs attention — without logging into each customer environment individually.
Centralized customer management
Manage all customer tenants from the master tenant — create new customers, manage users, and roll out configuration changes without logging into each environment.
Volume-based pricing that scales
The more you monitor across all your customers, the lower the per-unit cost. No per-customer minimums, no separate license keys. One agreement covers everything.
What You Can Expect
Onboard new customers in minutes, not days
Spin up a new tenant, deploy agents, and deliver dashboards the same day. Faster onboarding means faster time to revenue.
Manage 10x more endpoints per technician
A single platform with a unified alert pipeline eliminates the context-switching tax. Your team spends time fixing problems, not navigating tools.
Eliminate per-customer tool sprawl
One platform replaces the patchwork of Zabbix, PRTG, and Grafana instances you're maintaining today. Fewer tools, fewer licenses, fewer things that break.
Why Insight for MSPs
Built for multi-tenancy
Not a single-tenant tool with tenant tags bolted on. Insight was designed from the ground up for true per-customer isolation with centralized management.
One platform for the entire IT environment
Servers, network, logs, and AI analysis in a single appliance per customer. No separate tools to integrate, no component sprawl to manage.
Predictable margins
Volume pricing that improves as you grow. No per-sensor surprises, no per-GB ingestion fees that eat into your margins when a customer's log volume spikes.
Frequently Asked Questions
How does tenant isolation work?
Each customer tenant runs in its own isolated environment with dedicated processes and storage. Isolation is enforced at the runtime level — not by filters or labels — so one tenant's data cannot appear in another tenant's view.
How do I onboard a new customer tenant?
From the master tenant, create a new customer tenant in a few clicks. Install agents on the customer's hosts and they appear immediately in that tenant's environment — no separate setup per customer.
How do I manage alerts across all customers?
The master tenant provides a unified alert view across all customer tenants. You can see all open alerts in one place, filter by customer, and drill down into individual tenant dashboards without switching accounts.
What does the pricing model look like for MSPs?
MSP pricing is volume-based across all your customers. The more units you monitor in total, the lower the per-unit cost. Contact us for a quote tailored to your customer portfolio.
How quickly can I onboard a new customer?
A new tenant can be provisioned and agents deployed within minutes. Most MSPs deliver initial dashboards to new customers the same day they sign the contract.
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